the sleep lab

The Sleep Lab

Effective from 12 June 2025

1. Introduction

Welcome to The Sleep Lab. These terms and conditions (“Terms”) govern your use of our website and the sleep coaching services (“Services”) provided by The Sleep Lab. By accessing or using our website and Services, you agree to be bound by these Terms, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these Terms, you are prohibited from using or accessing this site.

2. Services

The Sleep Lab provides professional sleep coaching services designed to help individuals improve their sleep patterns and habits. 

3. Medical Disclaimer

The Sleep Lab’s website and services are not a substitute for medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional for any medical concerns.

4. Client Responsibilities

As a client of The Sleep Lab you agree to:

• Provide accurate and complete information during consultations and assessments.
• Actively participate in the coaching process and follow recommended strategies.
• Understand that results may vary and are dependent on individual effort and circumstances.
• Inform The Sleep Lab of any changes to your health status or medication that may affect your sleep or our coaching services.

5. Privacy Policy

The Sleep Lab is committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and disclose your personal information in accordance with the New Zealand Privacy Act 2020. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

6. Consumer Guarantees Act 1993 (New Zealand)

The Sleep Lab’s Services are subject to the provisions of the New Zealand Consumer Guarantees Act 1993 (“CGA”). The CGA provides consumers with certain guarantees in relation to goods and services. Nothing in these Terms is intended to limit or exclude any rights you may have under the CGA.

7. Payment and Fees

Details regarding payment terms, fees for Services, and any cancellation policies will be provided to you separately in a service agreement or during the booking process. All fees are stated in New Zealand Dollars (NZD) unless otherwise specified.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of The Sleep Lab or its content suppliers and is protected by New Zealand and international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without the express written permission of The Sleep Lab.

9. Disclaimer of Warranties

The Services provided by The Sleep Lab are on an “as is” and “as available” basis. While we strive to provide high-quality coaching, we make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on this site.

10. Limitation of Liability

To the fullest extent permitted by law, The Sleep Lab shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

• The use or inability to use the Services.
• The cost of procurement of substitute goods and services.
• Unauthorized access to or alteration of your transmissions or data.
• Statements or conduct of any third party on the Services.
• Any other matter relating to the Services.

Force Majeure: We are not liable for any failure to perform, or delay in performing, any of our obligations under these Terms if such failure or delay is due to an event beyond our reasonable control. If feasible, we will reschedule and/or still provide the offering.

11. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of New Zealand.

13. Changes to Terms

The Sleep Lab reserves the right to modify or replace these Terms at any time. We will provide reasonable notice of any significant changes. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms, please contact us at liesel@thesleeplab.nz

The Sleep Lab

Effective from 12 June 2025

The Sleep Lab (“us”, “we”, or “our”) operates www.thesleeplab.nz [www.thesleeplab.nz] website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

Our Privacy Policy for The Sleep Lab was created with the help of the Privacy Policies website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from The Sleep Lab’s website. 

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected​

Personal Data

We keep the personal information we hold safe by storing it in encrypted files, and only The Sleep Lab can access this information.

We collect personal information from you. Personally identifiable information may include, but is not limited to:

• name
• contact information
• billing or purchase information
• Sleep assessment form information

We collect your personal information in order to:

• contact you, set up online meetings, to receive and/or refund payment for our service and to collect information about your current sleep situation so we can provide a personalised coaching service.

Providing some information is optional. If you choose not to enter sleep assessment information, we’ll be unable to provide a personalised coaching service.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at liesel@thesleeplab.nz.

Disclosure Of Data

Legal Requirements

The Sleep Lab may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of The Sleep Lab
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at our email address:

liesel@thesleeplab.nz

The Sleep Lab

Effective from 12 June 2025

Thanks for booking an appointment with The Sleep Lab. We want to ensure information regarding cancelling and refunding appointments is clearly communicated up front. So if there is any need to cancel or reschedule you know what to do!

Confirmation of Understanding

When you make a payment for The Sleep Lab services you agree to our cancellation and refund policy.

Cancellation Policy

If you need to cancel an appointment, please communicate with us via email (not our contact form on the website)

• subject line: “Cancellation”
• email address: liesel@thesleeplab.nz

Refunds Policy

If you cancel an appointment:

• within 3 days of appointment – no refund
• Within 3 – 7 days of an appointment – partial refund of 50%

Otherwise, a full refund.

Payment Details

Refunds will be processed as soon as possible after cancellation via the original method of payment. If there are any problems with this method, we will contact you to arrange an alternative.

No Show Policy

In the unlikely event that you don’t show up and have not cancelled your appointment with The Sleep Lab, we will not refund you for your appointment.

Exceptions

Exceptional circumstances (such as an emergency) will be considered on a case by case basis.

Policy Changes

Our cancellation and refund policy is subject to change. You will be notified of any changes via email or on our website.